Privacy Policy

This privacy policy sets out how Motif Official uses and protects any information that you give Motifofficial when you use this website. Motifofficial is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Motifofficial may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.


Opting out of Motif Official Cookie Usage

Users are free to opt out of our cookie usage. This can be done via your broswer settings. Please follow the following insturctions for your specific browser.

Google Chrome

  1. Go to preferences then advanced settings
  2. Proceed to content settings 
  3. Here you will find the cookie settings
  4. Click on manage exceptions and find and add it as an exception
  1. Choose Safari > Preferences
  2. Go to: Change how cookies and website data are blocked.
  3. Find and choose to block cookies and other website data.
Internet explorer 11
  1. Go to tools > internet options
  2. Click on privacy tab and go to sites where you can choose to block
For other browsers please consult the help section of your browser. Usually cookie settings will appear under settings.

Google Analytics Cookie Usage uses features of Google Analytics which allows us here at Motif Official to measure how you, the users, are interacting with our website to give you the best possible experience while visiting our site. As part of this process Google collects cookies about information on the pages users have visited and other interactions with Google Analytics collects 2 types of cookies:

  • analytics.js cookies: are used to distinguish between users and and to throttle the request rate.
  • ga.js: Determine which domain to measure

                                Distinguish unique users

                                Throttle the request rate

                                Remember the number and time of previous visits

                                Remember traffic source information

                                Determine the start and end of a session

                                Remember the value of visitor-level custom variables


Google AdWords Cookie Usage

In some instances Google AdWords may collect cookies to help us better target our advertising to products you are more interested in purchasing. This is to make the adverts targeted at our users more relevant to them form seeing the same advert over and over again. DoubleClick cookies may be used which help us show you more relevant adverts. These may appear as you browse other Google partner sites

Google AdWords keeps a record of the ads we serve in their logs. These server logs typically include your web request, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser. The cookies collected may be shared with third Google third parties such as,,,,, or

We do not share any personal information of our users with Google and its third parties and all information given will remain anonymous.

Opting Out

The user is free to opt out of Google's use of cookies by visiting Google's Ads Settings. Alternatively, you users opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

Anonymous Identifiers on Mobile Devices

On some devices such as mobiles the use of cookie technology is not used and instead Google and its third parties will adopt the use of anonymous identifiers, which perform a similar task to that of cookies.

To opt out of the use of anonymous identifiers follow the below instructions.


  1. Open the Google Settings app on your device
  2. Select Ads


Devices with iOS 6 and above use Apple’s Advertising Identifier. To learn more about limiting ad tracking using this identifier, visit the Settings menu on your device.