Shipping and delivery

You have several delivery options offered by Motif Official. All orders both domestic and international come with free standard delivery with tracking. Once we have received your payment, your oder will be processed and shipped. Order process usually takes 1 working day, but could take up to 3 working days. Please note that estimated delivery times do not include order processing times. 


Domestic delivery (Thailand)

Free Delivery on all orders within within Thailand by Thailand Post (1-3 working days, excluding public holidays). All orders come with tracking services as standard. We will provide you with a tracking number when your order has been shipped along with an estimated delivery date.

Your delivery may require a signature on receipt.

For EMS plus 50 THB flat-rate charge.


Click & Collect (Thailand)

To take the stress out of shopping you can order your items online and have them delivered for pick up at our Central World or The Crystal branch of  Motif Official. 

It's completely free and we will send you an email and a text message to confirm your item is available for collection. This can take up to 2 working days, but usually your items will be ready for collection the next day. For more information please check out our blog post on click & collect here.


International Delivery 

Free standard international delivery on all orders by DHL Global Mail. We will provide you with a tracking number when your order has been shipped along with an estimated delivery date.

Faster delivery services are available through DHL Express, but please note these services carry an additional  flat-rate charge. For details of alternative international rates please the see below table. Currency shown is in Thai Baht (THB) but where appropriate local regional currenices are included in brackets (these are approximations only and may vary with exchange rates). When choosing an express shipping option you will be billed in your local currency.

  

Region

Time in business days

Free shipping

Time in business days

Express shipping    flat-rate charge

 

South East Asia

 

5-10


Free

 

1-3

1,200 THB

(45 SGD),

(280 HKD),

(210 CNY)

Asia Pacific

5-10

Free

1-3

1,300 THB

(4,500 JPY),

(40,000 KRW)

Oceania

5-15

Free

1-4

1,300 THB

(45 AUD)

Europe

7-20

Free

1-4

1,600 THB

(40 EUR),

(35 GBP)

Africa

7-20

Free

2-4

1,300 THB

(35 USD)

Middle East

5-15

Free

2-4

1,300 THB

(35 USD)

North America

7-20

Free

1-4

1,400 THB

(40 USD)

South America

7-20

Free

1-4

1,600 THB

(45 USD)



*All deliverytimes above are estimates based on Thailand post guidelines and may take longer. If your order has not arrived and it has passed the estimated date of arrival on your shipping confirmation email, then please contact us and we will endeavor to solve the issue. Motif Official is not liable for delays caused by Thailand post or any other third party postal services. 


It has been weeks since my order and my parcel has not arrived. What should I do?

Please contact us at contact@motifofficial.com with your invoice number and your postal tracking number. We will do our very best to trace your order. We may provide compensation depending on the specific situation, but make no guarantees of this. We take no responsibility or liability for the failure of third party postal services

Does my parcel require a signature?

As packages are sent using a tracking service this will usually mean that on delivery you will be asked for a signature.

Will I have to pay duties and taxes on my order?

This is dependent on your country of residence and whether or not it is in a DDP (Delivery Duty Paid) region or not. If you are in a DDU (Delivery Duty Unpaid) country you will be responsible for all import duties and related taxes to release your parcel from customs.  

Questions and Feedback

If you have any other questions please feel free to ask us at contact@motifofficial.com