Frequently ask Questions

Are you a real legitimate company?

MOTIF OFFICIAL is a legitimate online & retail platform under Motif Group Co., Ltd., registered in Thailand.

How do I make an order?

To make an order simply click on add to cart. You then either have the option to proceed to checkout for payment and delivery options, or the option to continue shopping in order to browse for more products.

How do I register for an account with MOTIF OFFICIAL?

Please go to the “register” tab in the top right of www.motifofficial.com - you will then be taken to a new page where you are asked for an email and password. From your account dashboard, you are then able to add more details such as delivery addresses and payment options.

What are the benefits of having an account with MOTIF OFFICIAL?

Having an account with us will save you time when checking out. You will also be able to earn reward points every time you shop with us, you can then redeem back these points as store credits when you shop online.

How does the reward point system work?

You will earn 1 reward point for every 20 THB spent online. For every 1 reward point, you can redeem back 1 THB store credit (This works out to approximately 1.5 reward points for 1 USD spent online. For every 30 reward point, you can redeem back 1 USD store credit). Currently, store credit(s) earned from reward points can only be used online.

How do I sign up for the MOTIF OFFICIAL newsletter?

Simply enter your e-mail in the “join our newsletter" tab at the bottom right corner of the webpage. Alternatively you can sign up from your account dashboard, if you already register an account with us. 

If MOTIF OFFICIAL has made a mistake with my order what do I do?

If we have made a mistake with your order, please email us at contact@motifofficial.com and please ship back any mistaken items to us. We will be responsible for any postage charges incurred. Once we receive the item, we will then post the correct item back to you.

ORDERS & PAYMENTS

How do I make a payment?

If products have been added to your cart, please click on bag icon on the top right, then click on the “checkout” tab. You will then be taken to the payment page, where you will be asked to enter your billing address and payment information.

How can I pay?

We accept Visa and Master Card along with PayPal. All payments are processed through a secure system provided by OMISE. Additionally for Thai residents, you can also pay cash on delivery for no extra costs. 

Is online payment secure?

Our online payment system is operated by OMISE. They adhere to the highest standards of security, in line with the latest worldwide security technology.

Do you accept payment in my currency?

When ordering from MOTIF OFFICIAL, Thai residents will be charged in THB and in USD elsewhere.

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