SHIPPING & DELIVERY

All orders both domestic and international comes with free standard delivery. Once we have received your payment, all orders will be processed and shipped within 48 hours. Please note that estimated delivery times do not include order processing times. 



Domestic delivery (Thailand)
Free EMS delivery on all orders within Thailand by Thai Post and Alpha Fast (1-3 working days, excluding public holidays). All orders come with tracking services as standard. We will provide you with a tracking number when your order has been shipped along with an estimated delivery date.

Your delivery may require a signature on receipt.



International Delivery 
We offer Free international delivery on all orders over 2,500 THB by DHL Ecommerce. For orders under 2,500 THB a shipping fee of 500 THB will be added at checkout. International shipping will usually take between 5-15 working days to arrive. We will provide you with a tracking number when your order has been shipped along with an estimated delivery date.

 

How can I track my order?

Once we have shipped your order, we will provide you with a tracking number and the web address where you can track your orders.


It has been weeks since my order and my parcel has not arrived. What should I do?
Please contact us at contact@motifofficial.com with your invoice number and your postal tracking number. We will do our very best to trace your order. We may provide compensation depending on the specific situation, but make no guarantees of this. We take no responsibility or liability for the failure of third party postal services



Does my parcel require a signature?
As packages are sent using a tracking service, this will usually mean that on delivery you will be asked for a signature.



Will I have to pay duties and taxes on my order?
This is dependent on your country of residence and whether or not it is in a DDP (Delivery Duty Paid) region or not. If you are in a DDU (Delivery Duty Unpaid) country, you will be responsible for all import duties and related taxes to release your parcel from customs. 

shipping and delivery